While network proxies and computer firewalls are often more annoying than helpful these days, they are an existing pain that we sometimes still have to deal with still, like it or not.

So, we've created a way for Chrometa users to manually upload their data around a potential nasty proxy or firewall with just a couple of mouse clicks.  

How do you know if a proxy or firewall is stopping your Chrometa data from syncing up?

Chrometa typically uploads data for you once an hour.  The first thing to check is the Test Connection function - which you can locate by right-clicking on the yellow menu tray icon (an orange icon accessible via a left-click on a Mac), and selecting the Options menu (Preferences on Mac):

Here, you'll see your Upload settings:

The Test Connection button will let you know if Chrometa is able to sync up your time entries from your desktop.  The most common reason a Test Connection fails is due to a Username/Password mismatch - sometimes users will change their password to the web interface, but forget to manually update their password in their desktop client settings.  This is where you would update that password (and if you forget your password, you can reset it here).

If your Test Connection is unable to reveal clues about why your data is not syncing, it may be a proxy/firewall issue (especially if this is a consistent problem for you).  If you find this is happening, you are welcome to email our support team (support@chrometa.com) so that we can help you diagnose what's up.

How to manually upload your Chrometa data (around a proxy or firewall)

Click the Upload Behind a Proxy/Firewall button to get started (Windows users should upgrade to the latest version (build 75 for those scoring at home) for this feature - please download the manual upload version here).

This will bring up the Devices screen within the Chrometa application (which you can also access directly by going to Account - Devices).

1. Click the Select stats.ttb file button next to your Windows device
2. Navigate to your User Folder - ChrometaV2
3. Select the file called stats.ttb
4. Click the Select timemappings.ini file button, and select the file called timemappings.ini

This will upload your Active and Away Time, respectively.  

Mac

1. Click the Select timestamp.plist file button next to your Mac device
2. Navigate to your User Folder/Library/Application Support/Chrometa
3. Select the file called timestamp.plist

How long will it take for your data to sync up?

Typically just a few minutes, but it could take a bit longer if you have a lot of time entries to sync up.  You can navigate over to the Reports tab within Chrometa to see your time entries after they are done syncing.

How often should I do this?

If your data never syncs automatically, you would only need to do this when you need to reconcile your Chrometa time entries.  BUT - I personally would feel much better if you did this exercise more often, so that you can assure your valuable time is being captured!

Questions?  Please email us at support@chrometa.com or call 1-888-340-6425 x2.